Report an Issue in ONE or Agresso

Use this form to report issues you are having in ONE or Agresso. Please be as specific as possible. An email will be sent to the UT Foundation with the details. We will respond as soon as possible. If the problem is urgent, please call our office at 419.530.7730
Tell us who you are
First name:
Last name:
Log in Name:
Phone Number:
Email Address:
In what area are you having an issue?
The system logged me out
Searching for a Constituent
Constituents Module
Contributions Module
Gift Clubs Module
Memberships Module
Prospects Module
Rel@y Module
Reports Module
NEW Report
Agresso Log In
Agresso Payables
Agresso Journal Entry
Agresso Reporting
Other, (Please specify)
Describe the issue in detail
In order to resolve an issue, we need to know what you were doing and what time it happened.
I was away from ONE for 90 minutes or more and the system logged me out.
The system is set to log you off if you are idle for more than 90 minutes. If you checked the box above, it's not necessary to go any further. The system is working as designed.
What time did this happen?
(Please indicate am or pm)
Please don't use "now" or "this morning".
A REAL time wil help us find the incident in the log.

What module were you in?
What page/report were you on?

What were you trying to do?
Describe the report you need
Let us know the sequence of events to the best of your recollection.

Please include constituent Ids, account numbers, gift/pledge amounts, any information that may be helpful in resolving the issue
Comments, questions, observations
Please give us any other feedback:
Submit this form

(Please do not submit the same page more than once.
Doing so could result in multiple charges to a credit card.)

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